Most orders arrive within 4-6 business days via express shipping, directly from Seoul, Korea. Delivery to Japan and Singapore may be faster (3-5 days). See our Delivery Information page for full details.

Shipping is FREE on all orders over $99. Orders under $99 are subject to a flat shipping fee displayed at checkout.

No. We cover all customs duties and import taxes on your behalf. The price you see at checkout is the final price — no surprise charges at delivery. This is one of the key advantages of shopping with MediKF94.

We ship to over 40 countries including the US, Canada, UK, Europe, Japan, Singapore, Southeast Asia, Middle East, and Australia. If your country isn't available at checkout, email us at sales@medikf94mask.com.

Once your order ships, you'll receive a tracking number via email. You can also check your order status on our Track My Orders page anytime.

No. We ship via express courier (e.g., FedEx), which cannot deliver to PO Boxes or Post Office Boxes. Please provide a physical street address at checkout.

Yes, 100%. All products are sourced directly from certified Korean manufacturers. Our KF94 masks are KFDA-certified, and many products also carry FDA (US) and CE (EU) certifications.

All of our products are made in South Korea by authorized manufacturers, including leading companies like Kukje Pharma.

Yes, we have extensive B2B experience, including supplying over 1 million masks to government organizations. For bulk or wholesale pricing, contact us at sales@medikf94mask.com.

Due to the nature of international shipping, we do not accept returns for change of mind. Returns and refunds are only available for defective, damaged, or incorrectly shipped items. Please report any issues within 5 days of delivery. See our Returns & Refunds page for full details.

We accept all major credit cards (Visa, Mastercard, AMEX) via Stripe, and PayPal. All transactions are secured with SSL encryption.

Contact us within 5 days of delivery with your order number and clear photos of the issue. We'll send a free replacement or issue a full refund at no cost to you. Email: sales@medikf94mask.com

You can cancel your order within 12 hours of placing it, provided it hasn't been shipped yet. Once dispatched, orders cannot be cancelled. Contact us immediately at sales@medikf94mask.com.

No, you can check out as a guest. However, creating an account allows you to track orders, earn reward points, and check out faster next time.

You earn points on every purchase. Accumulate 500 points for a $5 discount, or 1,000 points for a $10 discount. Points can be applied at checkout on your next order.

Email us at sales@medikf94mask.com. We typically respond within 24 hours on business days. You can also visit our Contact Us page.